“Stop holding people accountable and inspire accountability.” – Kari Granger What if there were a way to have your team’s performance improve without “holding them accountable” or “holding their feet to the fire” or “enforcing standards”? There is a more effective and less painful […]

 “With a request, you can decline freely. With a requirement, you can decline, but there will be a significant cost.” – Kari Granger Fundamentally, humans are not awesome at distinguishing between requests and requirements. That point of miscommunication easily erodes trust in relationships and […]

 “People hear curiosity differently. It’s biological.” -Paul Adams How do we create a breakthrough with anyone, anytime, anywhere? How do we have tough conversations? How do we get out of tough situations that are intractable? It all starts with one key — and with […]

 “’Why’ questions get us to the outcome or purpose. ‘What’ questions get us to the action.” – Kari Granger Curiosity levels up any professional’s ability to address problems without causing others to become defensive. And, it turns out what we get curious about makes […]

 “If I think loyalty is only to a person, then it’s always going to show up as a conflict for me.” – Kari Granger Like curiosity, loyalty is another key to accountability. This may seem counterintuitive — afterall, isn’t our loyalty to others what […]

 “The difference is in how we operate — with the accountability spheres mindset, we ensure high levels of communication and coordination.” – Kari Granger “It’s not my job!” When silos run workplace dynamics and the “not-my-job” mantra leaves projects disconnected, the likely culprit is […]

 “Think about performance reviews as an opportunity to have a strategic conversation, to align a colleague’s performance with the ultimate contribution that they’re hired to make in the organization.” – Kari Granger For many, performance reviews are nothing more than an end of year […]

 “The whole season is flipping the script from, ‘accountability is explaining a lack of performance,’ to ‘accountability is ensuring success, it creates the condition for performance.’” – Kari Ganger This season flipped the script on traditional thinking, causing a fundamental shift in the way […]