“Companies with high trust outperform the S&P 500 by a factor of three!” We’re back! Welcome to Season Three of the Leadership Impact podcast. In this “teaser-isode,” we set the stage for this season’s topic: building and sustaining trust. So many of us think […]

 “What’s in the background when choosing whether to trust is: ‘Will this person support or harm what I value—now and in the future?’” Blaming. Complaining. Gossiping. Justifying. Avoiding. Defending. So often, these harmful behaviors seep into our everyday interactions at the office. As leaders, […]

 “When people make trust so significant, it limits them in being able to move powerfully and navigate violations.” When it comes to trust, people are prone to “either/or” thinking. Either “I  trust you 100%” or, once that trust is compromised in any way at […]

 “You can choose not to trust—but you cannot opt out of the consequences of not trusting.” When it comes to building trust, we often turn it into a waiting game. “I will get around to trusting her…but she needs to prove herself first.” “Why […]

 “If I choose to live in trust, I have a vastly different experience of this uncertain time, and I show up as a completely different person.” We are living in frightening, unprecedented times. Now more than ever, it’s easy to fall out of trust—with […]

 “When I have a mood of distrust, my actions become consistent with not trusting. That is the lens through which I see everything.” Distrust often starts innocuously enough. A bit of gossip. A smidge of dissent. But as the saying goes, “When it rains, […]

 “When everyone is faking trust, it wears on the capacity, productivity, effectiveness, enjoyment of the entire organization.” “Fake it till you make it.” That’s advice we often hear for how to step up our game at work. But as it turns out, when it […]

 “One of the core strategies for building trust is giving and receiving negative assessments. And for many of us, that alone occurs as a threat.” Feedback. Many of us cringe at even the thought of giving it—let alone receiving it. But navigating feedback is […]

 “So often we identify with our beliefs and strongly held opinions. We’re not even consciously aware of what’s driving our distrust or aggravation. We can increase our awareness by asking, ‘What do I really care about in this situation?’” Whenever we get stuck in […]

 “Understanding the anatomy of trust allows you to diagnose where it’s missing, and take a big statement like ‘I can’t trust this person’ to a much narrower scope, that you can actually take action around, in the form of a conversation.” We often think […]